Troubleshooting for technical lineage via Edge

In this topic

• Retrieve your Edge Site Id and Job Id
• Message "Source 'source_name' was never processed with the current useSystemName flag"
• Message "Failed to load artifacts message"
• Message "Failed to fetch lineage API key because of a client error"
• Message "MountVolume.NewMounter initialization failed" does not exist"

Retrieve your Edge Site Id and Job Id

If you report an error with JDBC Technical lineage running on Edge, the Customer Support team can ask you for the Edge Site Id and Job Id. The team needs this information to access details about the error.

To retrieve the Job Id, see View the summary of an technical lineage synchronization.

To retrieve the Site Id:

1. Go to Settings.
2. In the Edge section, click Sites.
3. Click the name of the Edge site.
   The Edge site Id is available in the ID field.

Message "Source 'source_name' was never processed with the current useSystemName flag"

Description

Solution

This error occurs when atechnical lineage capability was synchronized with the following values set differently on Edge and for the lineage harvester: The value of the Collibra system name setting on Edge. The value of the useCollibraSystemName property in the lineage harvester configuration file. Both values must be the same even if you use technical lineage via Edge and the lineage harvester for different data sources.

Complete the following steps: Ensure that the value for the Collibra system name setting is the same with the value of the useCollibraSystemName property in the lineage harvester configuration file. Synchronize the technical lineage capability again.

Message "Failed to load artifacts message"

Description	Solution
If the Technical Lineage synchronization activity was not successful and you see error "failed to load artifacts" in the Lineage harvester synchronization dialog, it means the Technical Lineage capability could not be loaded in Edge.	Report this error and the Job Id to the Customer Support team for further investigation.

Message "Failed to fetch lineage API key because of a client error"

Message code	Description	Solution
MSG-LIN-3001	The DGC user name and DGC user password are not defined or incorrect.	Complete the following steps: Verify the Edge technical lineage settings. Synchronize the technical lineage again.

Message "MountVolume.NewMounter initialization failed" does not exist"

Description	Solution
You get the following message: MountVolume.NewMounter initialization failed for volume \"pv-shared-folder-2d53d256-fd6b-4be8-a732-fe0f1c98704e-edge\" : path \"\/var\/lib\/edge\/storage\/dir\" does not exist When a technical lineage capability that uses a Shared Storage connection was being synchronized, the Shared Storage connection folder with the name of dir did not exist.	Complete the following steps: Create a folder on the Edge site server. The folder path must be relative to /var/lib/edge/storage/. When you create the Shared Storage connection, specify the folder name. Synchronize the technical lineage again. For more information, go to Creating technical lineage via Edge (beta).