With Data Helpdesk, you can:
- Manage data issues A problem related to issue management; also referred to as issue. efficiently.
- Quickly view newly created issues.
- Process issues assigned to a given user.
- Track the progress of the issues.
- See the data quality dimensions (accuracy, completeness, conformity, consistency, integrity are available out of the box) and the data quality rules.
Open Data Helpdesk
You can open Data Helpdesk if you have the Product Rights > Data Helpdesk global permission. To open Data Helpdesk, on the main toolbar, click
→
Data Helpdesk.
If the Enable landing pages for applications setting is enabled in your Collibra environment, you see a landing page for this application. This landing page is a preconfigured page to help you find information and resources faster. Admins can update this page via the Page Editor.
Data Helpdesk tabs
Data Helpdesk contains the following tabs.
| Tab | Description |
|---|---|
| Business Issues | A table with Issue assets in Collibra. |
|
Data Quality |
Tables with Data Quality and Data Quality Dimension assets. |
Note The sections that follow describe the issue roles, how to log issues, and how to use the default Issue Management workflow. Note that since administrators can change and customize the workflow, the actual behavior may be different than described.