Data Helpdesk operating model

Data Helpdesk has specific out-of-the-box (OOTB) asset types, domain types, and workflows.

Asset types

The following table contains OOTB asset types that are relevant for Data Helpdesk.

Asset type	Description
Governance Asset Issue Category	Allows you to categorize Issue type assets to help with organization and reporting. Example: You want to differentiate between types of issues, such as a Duplication issue or a Completeness issue.
Issue	The parent asset type of all issues.
Issue Data Issue	A problem related to issue management, also referred to as "issue".

Asset type

Description

Governance Asset

Issue Category

Allows you to categorize Issue type assets to help with organization and reporting.

Example: You want to differentiate between types of issues, such as a Duplication issue or a Completeness issue.

Issue

The parent asset type of all issues.

Issue

Data Issue

A problem related to issue management, also referred to as "issue".

The following table contains OOTB domain types that are relevant for Data Helpdesk.

Tip

Use these options to filter the rows and columns of the table to your needs:

Show column with the allowed asset types

Domain type	Description	Asset types	Application
Governance Asset Domain		Data Quality Dimension Issue Category	Data Helpdesk
Data Governance Domain Rulebook	A set of rules that are used as a basis for making decisions and governing programs or policies.	Rule Business Rule Data Quality Metric Data Quality Rule	Data Helpdesk Policy Manager Reference Data

The following table contains OOTB workflows that are relevant for Data Helpdesk.

Name	Description	Visual representation
Cancel Process	This process notifies the concerned users of a workflow cancellation.
Escalation Process	This process is the default mechanism for the escalation of user tasks in workflows.
Issue Creation	This process facilitates issue creation.
Issue Management	This process is used to route and resolve issues.
Issue Move	The Issue Move workflow is a process that changes the responsible community of an issue.
Propose New Governance Asset	This process facilitates the creation of new Governance Assets in the Data Governance Council community.
Simple Approval	The Simple Approval workflow is a single-step process that allows you to approve an asset in Collibra.
Voting Sub-Process	The Voting Sub-Process is a workflow that can be called by other workflows when users need to vote. It is used within other out-of-the-box workflows such as the Approval Process, the Simple Approval or the Issue Management workflow. You can use this sub-process in new custom workflows. The result is a true or false boolean that is provided to the parent workflow.