Logs settings page

When you encounter an issue in Collibra, the log file provides technical information that can help identify what happened:

  • If something appears to be wrong with the product, check the log file first.
  • When reporting a problem to Collibra Support, include the relevant log files in your support ticket.

Depending on the configuration, the log file shows:

  • Errors that have occurred on the server side.
  • Basic information about performed tasks.
  • Detailed information about every action performed.
  • The date and time an event occurred.
  • The thread executing an action.
  • The log level of the message.

Accessing log files

To access log files, you must have a global role with the Logs > View global permission, such as Sysadmin. You can consult log files on the Settings page or download them for offline use.

Note To optimize system performance, syntax highlighting is enabled only when 100 lines are shown.

If you download the log files, they are compressed. Decompress the files before reading them. You can use any text editor to view the contents.

The information in the log files is determined by the logger and logger level configured in the environment log settings in Collibra Console.

Log retention

In Collibra cloud environments:

  • Logs are retained by default for 30 days
  • Logs are rotated to make room for new ones. The oldest logs are replaced by the newest logs when the limit is reached.

By default, there is a cumulative size limit of 5 GB for log files stored in Collibra. This limit ensures efficient storage management. However, under heavy usage or with increased logging detail, such as during troubleshooting, you might reach the threshold before the 30-day retention period ends. This could result in older logs being removed earlier than expected.

Tip To retain logs for extended periods, generate diagnostic files. Diagnostic files bundle selected logs and environment information into a compressed ZIP archive. These archives, once created and stored in Collibra Console, do not count toward the log file storage limit. Generating diagnostic files periodically is a reliable method for preserving log data beyond the standard rotation cycle, especially for historical analysis or troubleshooting complex workflows.