If you upgrade an environment, it may occur that starting the Collibra Platform service times out, 30 minutes is the default. If this occurs, your environment will be in an Error state.
Warning The upgrade process is not completed yet, do not start any other action.
Resolution
Most likely, the upgrade is still running. You can follow the upgrade process in the DGC log file.
To do so, follow these steps:
- Click the environment that is in error.
- Click the Collibra Platform service and go to the Logs tab.
- Click dgc.log to open the log file
- Click
or select the Auto refresh option.
The upgrade is completed when the Collibra service and the whole environment is back up and running.