As a cloud customer, your Collibra customer success representative will contact you to plan the upgrade of your Collibra Platform environment to the latest version. Alternatively, you can request an upgrade yourself through a support ticket. In the ticket, specify the version to which you want to upgrade and your preferred date and time. We will then schedule the upgrade at the earliest.
Every upgrade causes a planned downtime. To minimize the impact, we plan your upgrade outside your regular business hours (09:00-17:00, in your time zone) whenever possible.
Note
- If we upgrade your Collibra Platform environment and you have an on-premises Jobserver installation, you need to upgrade your on-premises installation if possible. If your Collibra environment does not have a corresponding on-premises installer, ensure that your on-premises Jobserver and Collibra Console are installed with the latest available installer. To know which installer you need to use, go to the compatibility list.
- After your Collibra environment is upgraded, the search index is automatically rebuilt. The rebuild process can take some time depending on the number of assets. During this period, the search function is unavailable.